Terms of service

1. Overview

This website is operated by FitnessLab.

By accessing or purchasing from our website, you agree to be bound by these Terms of Service, including all policies referenced herein.

If you do not agree to these terms, you must not use our website.

2. Eligibility

By using this site, you confirm that:

  • You are at least 18 years old; or

  • You are using the site under supervision of a parent or legal guardian.

3. Products & Descriptions

We aim to ensure product descriptions, pricing and images are accurate. However:

  • Colours may vary slightly due to monitor display differences.

  • Measurements may vary within a reasonable manufacturing tolerance (±1–2cm).

  • Solid wood and natural materials may have variations in grain, tone, or texture.

These variations do not constitute defects.

We reserve the right to:

  • Modify or discontinue products without notice

  • Limit quantities

  • Refuse orders at our discretion

4. Pricing & Payments

All prices are listed in AUD and include GST unless stated otherwise.

We reserve the right to correct:

  • Pricing errors

  • Typographical errors

  • Incorrect product information

If an error occurs after your order is placed, we will contact you to confirm whether you wish to proceed.

Accepted payment methods are listed at checkout.

5. Orders

Once an order is placed:

  • You will receive an order confirmation email.

  • This does not constitute final acceptance.

  • We may cancel orders due to:

    • Stock unavailability

    • Pricing errors

    • Suspected fraud

    • Delivery area restrictions

If cancelled, you will receive a full refund.

6. Delivery

Delivery times are estimates only.

We are not responsible for delays caused by:

  • Couriers

  • Weather

  • Interstate freight issues

  • Incorrect delivery details provided by customer

Customers must:

  • Ensure correct delivery information is provided

  • Inspect goods upon delivery

Risk passes to the customer upon delivery.

7. Returns & Refunds

Our Returns & Refund Policy is governed by Australian Consumer Law.

Please refer to our separate Return & Refund Policy for full details.

Nothing in these Terms excludes your rights under the ACL.

8. Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our liability is limited to:

    • Replacement

    • Repair

    • Refund

We are not responsible for:

  • Improper assembly

  • Misuse of product

  • Damage caused by third parties

  • Wear and tear

This clause does not exclude rights under the Australian Consumer Law.

9. Intellectual Property

All content on this website including:

  • Images

  • Logos

  • Text

  • Product designs

  • Graphics

Are the property of [Your Business Name].

You may not reproduce or distribute any content without written permission.

10. Privacy

Your submission of personal information is governed by our Privacy Policy.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Transmit malware or harmful code

  • Attempt to hack or disrupt site functionality

  • Misuse discount codes

We reserve the right to terminate access if misuse occurs.

12. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including:

  • Natural disasters

  • Pandemic disruptions

  • Supply chain interruptions

  • Industrial disputes

13. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes shall be resolved in the courts of Victoria.

14. Changes to Terms

We reserve the right to update these Terms at any time.

Continued use of the website constitutes acceptance of the updated terms.