Refund policy

Return and Refund Policy

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

30-day change-of-mind returns

You may request a change-of-mind return within 30 calendar days after receiving the product. Acceptance is subject to approval and inspection. An item returned unopened, unused, unassembled, undamaged, complete and in its original packaging with proof of purchase will not incur a restocking fee. An opened, assembled, tested or used item may be accepted at our discretion subject to the condition-based restocking deduction below. A return may be declined if the product cannot be safely or reasonably resold.

Items that cannot be returned for change of mind

Gift cards, clearance or final-sale products, opened hygiene-sensitive goods, custom or special-order products, and products damaged through misuse, incorrect assembly or ordinary wear are not accepted for change-of-mind returns. Your Australian Consumer Law rights continue to apply.

How to request a return

Email hello@fitnesslabstore.com.au with your order number, reason for return and clear photographs where relevant. Do not send or deliver a product to any address until we approve the request and provide return instructions. We do not offer customer pickup or walk-in returns.

Return shipping

For an approved change-of-mind return, the customer is responsible for return freight and the original shipping charge is not refundable. For an incorrect, damaged or faulty product for which Fitness Lab is responsible, we will arrange or reimburse reasonable return freight as required by law.

Restocking fee

No restocking fee applies to a cancellation approved before the order is dispatched from our warehouse. After dispatch, an approved change-of-mind return is inspected when received. No restocking fee applies if the product is returned unopened, unused, unassembled, undamaged, complete and in its original packaging. If the product has been opened, assembled, tested or used, or shows wear, missing packaging or accessories, or customer-caused damage, a minimum restocking fee of 15% of the product price will apply. The final deduction will be determined after inspection according to the product's condition and the reasonable reduction in its resale value. No restocking fee applies where the product is faulty, damaged before delivery, unsafe, incorrectly supplied, not as described, or where the customer is otherwise entitled to a remedy under the Australian Consumer Law.

Inspection and refunds

We will inspect returned products after arrival. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the payment provider to process the credit. Deductions may apply only where permitted by law and where loss in value was caused by handling beyond what was reasonably necessary.

Damaged or incorrect deliveries

Contact us as soon as reasonably possible after delivery with photographs of the packaging and product. Reporting visible freight damage within 48 hours helps us make a carrier claim, but it does not remove your rights under the Australian Consumer Law.

Contact

Fitness Lab
ABN: 71 643 982 576
Email: hello@fitnesslabstore.com.au
Phone: +61 480 081 699
Business address: 48 Goodall Close, Dandenong South VIC 3175, Australia