Delivery, Freight and Assembly FAQ for Bulky Gym Equipment (Australia)

Last updated: 11 November 2026

This page answers common questions about how FitnessLab delivers home gym equipment across Australia, including freight, delivery times, assembly, damage and returns. The full terms are in our shipping policy and refund policy; if anything here differs, those policies apply.

Delivery and freight

Where does FitnessLab deliver, and can I pick up my order?

We deliver within Australia only, and orders are not available for pickup. Orders are dispatched from our warehouse in Dandenong South VIC, and we have no walk-in service.

Please give a full street address and accurate contact details. We cannot deliver to PO boxes or parcel lockers, and redelivery or address-correction charges caused by incorrect details may be payable by the customer.

How is bulky gym equipment delivered?

Fitness equipment may be delivered by a freight carrier to a safe ground-level kerbside or driveway location, unless otherwise agreed in writing.

Drivers may not enter your property, carry products upstairs or assemble equipment. Please make sure there is suitable access and someone to help with heavy items. Full details are in our shipping policy.

Delivery time and shipping cost

How long does delivery take?

Estimated total delivery time is 7–16 business days from order confirmation: up to 2 business days for handling, then 7–14 business days in transit.

In-stock orders are normally dispatched within 2 business days, and orders are not dispatched on weekends or Victorian public holidays. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, peak periods or remote-area access. Tracking details are emailed when available, and we will contact you if an item is unavailable or materially delayed.

How much does shipping cost?

Shipping is calculated and shown at checkout, based on the product, your delivery postcode, and the item's weight and dimensions.

Prices are in Australian dollars and include GST unless stated otherwise. Shipping and any other applicable costs are shown before you complete checkout. See our shipping policy.

Space, access and assembly

Will it fit through my door, and who carries it inside?

Unless otherwise agreed in writing, delivery is to a ground-level kerbside or driveway, so you will need to move the item inside yourself. Measure doorways, stairs and the spot where it will go before ordering.

Use the dimensions listed on each product page. For example, each dumbbell in the 40kg adjustable dumbbells pair (up to 40kg each, 80kg combined) measures 45 x 25 x 25cm without its holder and 55 x 29 x 30cm with the holder. The 70kg multi-station home gym measures 97 x 53 x 225cm (L x W x H).

Do I need to assemble my equipment?

Some products need assembly, and delivery drivers do not assemble equipment. Check the Package Content list on each product page before you order.

Each product page lists what is in the box. For example, the 70kg multi-station lists assembly tools and safety locks and an instruction manual, while each adjustable dumbbells pair comes with two dumbbell holders and a user manual.

Damaged items and returns

What if my equipment arrives damaged or the wrong item arrives?

Inspect your delivery promptly and report visible transit damage within 48 hours of delivery to hello@fitnesslabstore.com.au, with your order number and clear photos of the packaging and product.

This does not limit your rights under the Australian Consumer Law. For an incorrect, damaged or faulty product we are responsible for, we will arrange or reimburse reasonable return freight as required by law, and no restocking fee applies. See our refund policy.

Can I return gym equipment if I change my mind?

You can request a change-of-mind return within 30 calendar days after receiving the product. Acceptance is subject to approval and inspection.

Email hello@fitnesslabstore.com.au with your order number and reason first, and do not send anything until we approve the return. For an approved change-of-mind return, you pay the return freight and the original shipping charge is not refunded. No restocking fee applies to items returned unopened, unused, unassembled, undamaged, complete and in original packaging; opened, assembled, tested or used items attract a minimum restocking fee of 15% of the product price. Approved refunds go to your original payment method; allow 5–10 business days after approval. Some items, such as gift cards, cannot be returned for change of mind; the full list is in our refund policy.

Contact us about delivery

Email hello@fitnesslabstore.com.au or call +61 480 081 699, and include your order number if you are asking about an existing order. Returns must be approved before goods are sent, and we do not accept walk-ins or drop-offs at our address. More details are on our contact page.

Shopping for a home gym? Browse our adjustable dumbbells, including the 24kg pairs (up to 24kg each, 48kg combined) in red, yellow and blue.